FAQ
Frequently Asked Questions
What is your minimum order quantity (MOQ)?
MOQ varies by product. Many accessories start low for trial orders, while commercial machines have container-based MOQs. Contact us for exact figures.
Do you offer OEM / ODM service?
Yes. We provide custom branding, colors, design and packaging. Send your requirements and target market for a proposal.
Which countries do you ship to?
We export worldwide, with strong experience in North America and Europe. FOB, CIF and DDP options are available.
How long is the lead time?
Sample orders usually 7–15 days; bulk production typically 20–35 days depending on quantity and customization.
What payment methods do you accept?
Common terms are T/T and Alibaba Trade Assurance, with other options available for established partners.
Do you provide installation guides and spare parts?
Yes. We supply assembly instructions, video guides and a spare-parts program to keep your equipment running.